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Terms & Conditions of Purchase
DPV Pty. Ltd. trading as Nova IT | ABN 37 423 506 077
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The following terms & conditions apply to all products purchased directly
via DPV Pty. Ltd. or on the novaitwholesale.com.au web site.
This agreement contains the limited warranty and terms and conditions
applicable to all NOVA iT WHOLESALE products such as Personal Computer
Systems, Notebooks, Servers, Components and Services. Please be certain
to read the individual warranties for accessories contained in the shipping
detail. You agree that this agreement applies to your purchase of the
product, accessories and services after your limited guarantee expires,
the remaining provisions of this agreement will continue to apply as stated
under.
Orders & Delivery
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All orders placed through this web site are subject to confirmation and
acceptance by DPV Pty. Ltd.
DPV Pty. Ltd. may vary prices in the event of price changes or mistakes
made by suppliers on reasonable prior notice to you. If DPV Pty. Ltd.
requests payment for increased prices, you may cancel the order by giving
notice to DPV Pty. Ltd., which must be received within seven days of the
announcement of the increase.
DPV Pty. Ltd. or its agent will deliver the goods you order to the address
you specify in your order, within the agreed time frame, subject to their
availability. Where the goods are not available you will be notified of
this by DPV Pty. Ltd. as soon as possible. Anyone at the delivery address
who receives the goods will be presumed by DPV Pty. Ltd. to be authorised
to receive the goods.
If there is no-one at the delivery address or no-one of appropriate age
to receive and pay for the order, DPV Pty. Ltd. may charge you additional
delivery fees.
Once the goods are delivered to you, you will own them and it is your
responsibility if they are lost or damaged.
DOA Products, Returns & Refunds
DOA (Dead on Arrival) Products
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Any product which arrives damaged or fails shortly after sale (up to
7 days from date of purchase) to an end user is considered DOA.
Step 1 : Should any DPV Pty. Ltd. product be received
which is DOA, DPV Pty. Ltd. must be notified, either by phone or e-mail
advising the date of purchase, invoice number and the serial number of
the product. Once the operator has identified the product, a Return Authorisation
(RA) number will be issued.
Step 2 : Please record the Return Authorisation (RA)
number for later reference.
Step 3 : DPV Pty. Ltd. will arrange for the goods to
be shipped to our office.
Step 4 : The RA number should be clearly written on a
sticky label placed on the outside of the shipping carton - do not write
directly on the carton. If the RA number cannot be identified the product
will be returned immediately at the buyer's expense.
Step 5 : DPV Pty. Ltd. will repair or replace the product
within 7 working days of its receipt, (exceptions to this may occur from
time to time).
Note : If a product returned as "dead on arrival" is found not
to be faulty, the buyer will be charged a no-fault fee of $100.
Restrictions Imposed by Manufacturers
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Hewlett-Packard
If the product fails within 30 days of it being invoiced to the final
user of the product then it is considered to be Dead On Arrival (DOA).
In this case please contact DPV Pty. Ltd. If the product failure occurs
outside this 30 day period it is considered to be a standard warranty
call. In this case, the final purchaser of the product should contact
Hewlett-Packard Customer Service on the phone warranty service call.
Hewlett-Packard Customer Service
13 11 47 or 13 14 77
Netcomm/Avtek
Any product which arrives damaged or fails shortly after sale to an end
user is considered DOA. If the unit is complete and in original packaging,
DPV Pty. Ltd. can organise a replacement if contacted within 14 days of
purchase or 30 days of sale to the end user. To organise a replacement
under this scheme, contactDPV Pty. Ltd. (you may be required to forward
a copy of you purchase invoice and/or the end users' purchase docket).
For incomplete products or DOAs which fall outside the above parameters,
warranty repairs, upgrades and replacements contact NetComm/Avtek Customer
Care on (02) 9424 2055.
OKI/Mustek DOA
Any OKI/Mustek product that fails within 7 days of purchase by the end
user, is considered to be DOA. Resellers are required to call IPL Datron
on (02) 9698 08211 to arrange consultation with IPL Service Dept. Once
the fault is verified, IPL will issue an approval number which must then
be given to the DPV Pty. Ltd. Returns Department, who will issue an RA.
Sony
DPV Pty. Ltd. handles warranty repair on Sony floppy drives while all
other products should be referred to the local Sony Service centre or
authorised agent. Sony monitors are covered by a 3 year warranty, Sony
floppy drives by a 2 year warranty and all other hardware products by
a 12 month warranty.
Return & Credit of Goods
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DPV Pty. Ltd. has a 7 day product return policy (see below for details).
Step 1 : Should you wish to return any DPV Pty. Ltd.
product, DPV Pty. Ltd. must be notified, either by phone or e-mail advising
the date of purchase, invoice number and the serial number of the product.
Once the operator has identified the product, a Return Authorisation (RA)
number will be issued.
Step 2 : The RA number should be clearly written on a
sticky label placed on the outside of the shipping carton - do not write
directly on the carton. If the RA number cannot be identified the product
will be returned immediately at the buyer's expense.
Step 3 : Return the goods to DPV Pty. Ltd.. DPV Pty.
Ltd. recommends that product returned by post should be sent by registered
or certified mail. DPV Pty. Ltd. accepts no responsibility for loss or
damage occuring in transit.
Step 4 : DPV Pty. Ltd. will repair or replace the product
within 7 working days of its receipt, (exceptions to this may occur from
time to time).
Note : SPECIAL CONDITIONS
No returns will be accepted after 7 days from invoice date, other than
DOA products.
No returns will be accepted if goods have been opened and/or used.
Product supplied on a "NO Return" basis can not be returned
to DPV Pty. Ltd. unless the product is faulty wihin the warranties imposed
by statue and which cannot be excluded by agreement.
Product sold on the "No Returns" basis:
All Compaq products
All Diamond OEM products
All EPSON Products
All Fujitsu Hard Drives
Hewlett-Packard PC, server and notebook products, including accessories
All Hewlett-Packard UNIX products
All Honeywell OEM products
All IBM hardware products
All Intel CPUs, Overdrives, graphics cards and motherboard products
All Iomega OEM products
All Microsoft OEM products
All Quantum Hard Drives
All Storagetek products
All Toshiba Products
Prices & Payment
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For online orders we accept payment by Visa, MasterCard & BankCard
Customers are advised that our prices are updated monthly, and are denoted
on the website with the product. This is the final price at the time of
purchase. We will not make a price adjustment should an order have already
been shipped. Please note that Promotional price may not be applied after
an order is placed. To cancel an order you may call in, and send an email
to ensure the transaction is documented. Please note that the order cannot
be cancelled without credit return authorisation number. Shipping costs
are not refundable.
For each order, you must pay the applicable price for the relevant goods
and the delivery and handling fee specified on the web site or as quoted.
Your order and credit card details are safe and secure. DPV Pty. Ltd.
encrypts your personal and credit card information that protects data
when it is stored in our database.
All returns for credit or exchange could be subjected to a 15% restocking
fee and must be completed within 30 days from the invoice date. Most of
our manufacturers simply do not allow opened non-defective items to be
returned for credit or exchange.
Delivery Address and Contact Details
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When placing an order with us, where we are to deliver goods to you,
we require a physical street address. To assist us in processing your
order, please provide your land-line phone number. Delivery is via courier
and cannot be to a Post Office Box. Please note that an authorised signatory
needs to be at the delivery address to sign for and collect the goods,
and that photo identification may be requested.
Your Login & Account Details
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It is the responsibility of the customer to protect and authorise the
use of user names and passwords. DPV Pty. Ltd. will not take responsibility
for customer user names and password protection. Both account & COD
customers are liable to pay all monies outstanding from the purchase of
goods on their account by any person that used their user name or password.
You agree to release and indemnify DPV Pty. Ltd. in connection with any
use (whether authorised or unauthorised) of your user name or password.
DPV Pty. Ltd. may suspend or cancel your account at any time without prior
notice.
Pictures & Images
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DPV Pty. Ltd. aims to include up-to-date pictures of all of the goods
on this web site. However, our picture of the goods may differ from the
actual goods. We recommend you read the labels on the goods carefully
before using the goods.
Privacy
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At DPV Pty. Ltd. we respect your privacy !
DPV Pty. Ltd. complies with the National Privacy Principles and the Privacy
Act 1998 (Cth). Any and all information collected at this site will be
kept strictly confidential and will not be sold, rented, loaned, or otherwise
voluntarily disclosed to any person or company except for the purposes
of fulfilling your order. Refer to the attached Privacy Policy for full
details.
Liability
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Any liability of DPV Pty. Ltd. in connection with goods or services supplied
to you will, subject to any non-excludable liability for breach of conditions
or warranties implied by legislation and to the maximum extent permitted
by law, at the election of DPV Pty. Ltd. be limited to:
in relation to goods, the replacement of the goods or the supply of equivalent
goods; and
in relation to services, the supplying of the services again or the payment
of the cost of having the services supplied again.
Changes to Terms
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Each order is governed by the terms and conditions current when the order
is placed. DPV Pty. Ltd. may add to, delete or otherwise change these
terms and conditions without notice. It is your responsibility to read
and understand these terms and conditions each time you place an order.
Your Acceptance of These Terms
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By using the NOVA iT WHOLESALE web site, you signify your agreement with
the DPV Pty. Ltd. Terms & Conditions & Privacy Statement. If you
are NOT able to agree with any aspect of this policy, please do not use
the NOVA iT WHOLESALE site.
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